Parts Advisor
2.
7 Waynesboro, PA Waynesboro, PA Full-time Full-time Estimated:
$35.
2K - $44.
5K a year Estimated:
$35.
2K - $44.
5K a year
Summary:
The Parts Advisor is responsible for assisting all mechanics and customers in purchasing needed parts and supplies.
The Parts Advisor is also responsible for achieving monthly sales and gross forecasts and for seeking out and soliciting parts business.
Functions:
Devote them self to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required with the understanding that your other employees are available in your absence to perform your tasks.
Maintain a follow-up system that encourages follow through with assigned projects.
Working with your supervisor, establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management when requested.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations:
Take and fill orders for all parts customers promptly and efficiently, helping those customers to determine which parts and accessories are required for each customer request.
Communicate with your customers to verify that your department is meeting their parts and accessories requirements.
Make suggestions when appropriate regarding specific parts and accessories that may be needed for each customer.
Keep inventory control system and parts catalog up to date.
Inform your customer when back ordered or special order parts are received.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Being able to work with multiple customers at once while still providing individual customer satisfaction.
Keep customer mailing lists up to date.
Work with customers to determine parts and accessories needs and explore merchandise in catalogs.
Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer's initial purchase.
Conduct telephone transactions courteously and promptly.
Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
Prepare the product for presentation on the showroom floor.
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management.
Perpetually perform physical inventories.
Requirements:
High school diploma or equivalent Valid driver's license Must have at least 2 years of experience in an auto parts sales role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Waynesboro, PA Waynesboro, PA Full-time Full-time Estimated:
$35.
2K - $44.
5K a year Estimated:
$35.
2K - $44.
5K a year
Summary:
The Parts Advisor is responsible for assisting all mechanics and customers in purchasing needed parts and supplies.
The Parts Advisor is also responsible for achieving monthly sales and gross forecasts and for seeking out and soliciting parts business.
Functions:
Devote them self to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required with the understanding that your other employees are available in your absence to perform your tasks.
Maintain a follow-up system that encourages follow through with assigned projects.
Working with your supervisor, establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management when requested.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations:
Take and fill orders for all parts customers promptly and efficiently, helping those customers to determine which parts and accessories are required for each customer request.
Communicate with your customers to verify that your department is meeting their parts and accessories requirements.
Make suggestions when appropriate regarding specific parts and accessories that may be needed for each customer.
Keep inventory control system and parts catalog up to date.
Inform your customer when back ordered or special order parts are received.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Being able to work with multiple customers at once while still providing individual customer satisfaction.
Keep customer mailing lists up to date.
Work with customers to determine parts and accessories needs and explore merchandise in catalogs.
Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer's initial purchase.
Conduct telephone transactions courteously and promptly.
Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
Prepare the product for presentation on the showroom floor.
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management.
Perpetually perform physical inventories.
Requirements:
High school diploma or equivalent Valid driver's license Must have at least 2 years of experience in an auto parts sales role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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